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Cox Communications Inc. is the third-largest cable provider in the United States. The company services more than 6 million residential and commercial customers. The company has been on the market since 1962. Cox Business Services is a full-service, facilities-based provider of communications solutions for commercial customers, providing high-speed Internet, voice and long distance services, as well as data and video transport services for small to large-sized businesses. Cox Media offers national and local cable advertising in traditional spot and new media formats, along with promotional opportunities and production services.

Cox Cable offers an array of advanced digital video, high-speed Internet and telephony services over its own nationwide IP network, as well as integrated wireless services in partnership with Sprint. In 2006, Cox received highest honor in J.D. Power and Associates' residential cable/satellite TV customer satisfaction study.
Please try to contact Cox Cable Customer Service directly prior to posting any complaints on this site.

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Cox Cable Reviews

Anonymous
Cox Cable - Change in format of easy listening channel
5.0 1400 Lake Hearn Drive Atlanta GA 30319 http://ww2.cox.com/aboutus/contact-us.cox

No history of the artist who wrote the songs. Very poor background with pop up commercials that are very distracting. You surely were not thinking about your dedicated customers wh...

#318420
May 14, 2012
13

Anonymous
Cox Cable - Cox sux! installation runaround
5.0 1400 Lake Hearn Drive Atlanta GA 30319 http://ww2.cox.com/aboutus/contact-us.cox

I ordered Cox internet service through one of their 'approved' resellers, or vendors as Cox calls it. The Vendor couldn't give me the specifics for installation, but t...

#317153
May 08, 2012
22

Anonymous
Cox Cable - Pay More Get Less!
5.0 1400 Lake Hearn Drive Atlanta GA 30319 http://ww2.cox.com/aboutus/contact-us.cox

The most expensive service,cable & internet, that I have had yet and I get fare less for my money. Had I had a choice,hope you do, I would have never subscribed to Cox. This condo ...

#304666
Mar 14, 2012
94

Alyson
Cox Cable is incompetent
5.0 1400 Lake Hearn Drive Atlanta GA 30319 http://ww2.cox.com/aboutus/contact-us.cox

I was setting up my account with Cox cable. Everything went fine at first. Then they realized that someone else lived in my apartment before I did (big surprise), and had had Cox...

#301482
Mar 01, 2012
69

Anonymous
Cox Cable - Cox forum trolls - SCAM ALERT
5.0 1400 Lake Hearn Drive Atlanta GA 30319 http://ww2.cox.com/aboutus/contact-us.cox

No matter how you view it, forum trolling by 'Cox employees' "only trying to help" is a scam. First of all, I would never give an anonymous person on a forum any inf...

#294980
Feb 06, 2012
387

Anonymous
Cox Cable - Cox, charges too much and lies to their customers
5.0 1400 Lake Hearn Drive Atlanta GA 30319 http://ww2.cox.com/aboutus/contact-us.cox

I recently moved and called to cancel cox from both of the addresses. I was given a final total bill amount and I paid it that day, I even asked the associate if that was the total...

#294497
Feb 04, 2012
119

Drgnldy78
Cox Cable - Cox has been nothing but a thorn in my side!
5.0 1400 Lake Hearn Drive Atlanta GA 30319 http://ww2.cox.com/aboutus/contact-us.cox

I am a very patient person. I had Cox for 10 years before I said enough was enough! Plus they were the monopoly in my area at the time. First and Foremost, Cox's prices ...

#292366
Jan 27, 2012
83

Anonymous
Cox Cable - Cox HSI and TV is a fraud
5.0 1400 Lake Hearn Drive Atlanta GA 30319 http://ww2.cox.com/aboutus/contact-us.cox

I live in Henderson, NV. When I ordered Cox HSI and TV in 2010, it was bad from the start. On the TV, PPV never worked, the guide never worked, and several channels were fuzzy, til...

#291145
Jan 23, 2012
230

Wilkins
Cox Cable - Slowest Internet
5.0 1400 Lake Hearn Drive Atlanta GA 30319 http://ww2.cox.com/aboutus/contact-us.cox

We are paying Cox top dollar for "premium high speed" internet. I can't stream a single Netflix movie without it breaking up and pixillating. So much for trying to obtain thing...

#290754
Jan 21, 2012
182

Anonymous
Cox Cable - Poor customer service Long waits
5.0 1400 Lake Hearn Drive Atlanta GA 30319 http://ww2.cox.com/aboutus/contact-us.cox

I have had been to the main office for cox on MLK in Las Vegas, and something tells me that this may be a sign to take my money to some.new options. I have waited two days back to ...

#289765
Jan 17, 2012
149

Marycatsom
Cox Cable - Cox
5.0 1400 Lake Hearn Drive Atlanta GA 30319 http://ww2.cox.com/aboutus/contact-us.cox

Making a complaint should not be so time consuming. You already have my account information so dont ask me sor i again. You are truly the worst cable company in the system (and I h...

#282052
Dec 16, 2011
94

Donbright
Cox Cable - Door Bell ringing, property trespass dinner time
5.0 1400 Lake Hearn Drive Atlanta GA 30319 http://ww2.cox.com/aboutus/contact-us.cox

At nearly 6PM, 2 gentleman with "Cox badges" (easy to copy) rang my doorbell. Before I could reach the door, they had already trespasses past my outside gate into my atrium area. I...

#279683
Dec 06, 2011
242

Anonymous
Cox Cable /Internet
5.0 1400 Lake Hearn Drive Atlanta GA 30319 http://ww2.cox.com/aboutus/contact-us.cox

Prior to moving, I had several internet companies simply because of the zip code in which I lived, i.e., after initial sign-up, they kept changing every few years due to buyouts, n...

#269883
Oct 22, 2011
153

Kbird
Cox Cable - Tried to collect money for equipment that Had already turned in!
5.0 1400 Lake Hearn Drive Atlanta GA 30319 http://ww2.cox.com/aboutus/contact-us.cox

COX CABLE, Chesapeake, Va: I called Cox to have internet hooked up at our house. We had had Cox 10 years ago, before Direct TV came out with NFL Sunday TICKET. My husband had to ge...

#269060
Oct 19, 2011
135

Anonymous
Cox Cable makes up new amount due
5.0 1400 Lake Hearn Drive Atlanta GA 30319 http://ww2.cox.com/aboutus/contact-us.cox

We closed out an account with Cox Cable, we were moving. When talking with the account Rep, they said to cut a check for $39. Which we did. Then a month later they sent us an in...

#267208
Oct 10, 2011
126

Anonymous
Cox Cable co
5.0 1400 Lake Hearn Drive Atlanta GA 30319 http://ww2.cox.com/aboutus/contact-us.cox

Cox cable is wrong or illegal at best.. I try to stop my service..the woman was so busy trying to sell services...She never stoped my service..Instead they billed me a month in ad...

#266207
Oct 05, 2011
124

Perlusha
Cox Cable - COX communications – terrible service, user-unfriendly interface
5.0 1400 Lake Hearn Drive Atlanta GA 30319 http://ww2.cox.com/aboutus/contact-us.cox

We switch to COX recently, but given an opportunity, we will switch to any other cable company. Unfortunately COX is a monopoly in our area, and they could care less about custome...

#265481
Oct 01, 2011
382

Anonymous
Cox Cable - My service has been out
5.0 1400 Lake Hearn Drive Atlanta GA 30319 http://ww2.cox.com/aboutus/contact-us.cox

Service out for the hour.Can not get thru by phone.What am i to do??? Dish sucks its not worth the cheaper price.I will be back to Direct very soon You want a hundred words I will...

#261708
Sep 13, 2011
121

Abby Smith
Cox Cable - Told me to use volume control for a loud fan
5.0 1400 Lake Hearn Drive Atlanta GA 30319 http://ww2.cox.com/aboutus/contact-us.cox

I have Cox cable. My cable box broke after 4 months of use. Went to Cox store and brought home another Cox digital cable box. Hooked up unit. After using the "new" box for 3 ho...

#257072
Aug 22, 2011
349

Vlgood
Cox Cable pulled a fast one.
5.0 1400 Lake Hearn Drive Atlanta GA 30319 http://ww2.cox.com/aboutus/contact-us.cox

This post is the last straw. I intend to post another part which is the red flag that was raised after they pulled the old "Bait and Switch" on me. On Friday, Augus...

#254146
Aug 08, 2011
224

Anonymous
Cox Cable - My internet got kicked off the internet
5.0 1400 Lake Hearn Drive Atlanta GA 30319 http://ww2.cox.com/aboutus/contact-us.cox

Called cox cable today i have been having wireless for two months and for some reason i couln't connect. When i called the women said i didn't have wireless on my computer....

#246978
Jul 04, 2011
315

Anonymous
Cox Cable - Lied and over charged
5.0 1400 Lake Hearn Drive Atlanta GA 30319 http://ww2.cox.com/aboutus/contact-us.cox

Cox Cable and internet service is horrible, I had their service for five years and two years ago my phone stopped working. After three weeksI finally got a "technitian" to come ta...

#243224
Jun 14, 2011
262

Angie4sure
Cox Cable - Cox custumer service sucks!
5.0 1400 Lake Hearn Drive Atlanta GA 30319 http://ww2.cox.com/aboutus/contact-us.cox

I have called cox cable about 5 times to ell them that my bill pay online is not working. Everyone that I talk to doesn't know how to fix it but they keep telling me it will be fix...

#240363
May 30, 2011
344

Anonymous
Cox Cable - COX is a joke without a punch line
5.0 1400 Lake Hearn Drive Atlanta GA 30319 http://ww2.cox.com/aboutus/contact-us.cox

Always down yet they take you down the one way street from ***.After they reset everything you own they finally find out it's their problem. My solution is every time the...

#239103
May 22, 2011
299

Anonymous
Cox Cable - HDTV service went out. Rep said they needed to call me back to fix. Never called.
5.0 1400 Lake Hearn Drive Atlanta GA 30319 http://ww2.cox.com/aboutus/contact-us.cox

I repeatedly experienced tiling issues on all Cox channels. Picture broke up, and sound was interrupted. I had to call them constantly in order to have them try to solve the proble...

#239052
May 22, 2011
383

Tnia
Cox Cable - Cox
5.0 1400 Lake Hearn Drive Atlanta GA 30319 http://ww2.cox.com/aboutus/contact-us.cox

My experience with Cox has been in one words nightmare. They install eqipment knowing that lines are bad and do not log in complaints. They are of no use when trying to resolve i...

#236222
May 06, 2011
190

AngelofP...
Cox Cable
5.0 1400 Lake Hearn Drive Atlanta GA 30319 http://ww2.cox.com/aboutus/contact-us.cox

Cox cable tv is severly heavy on paid commercials. Some of these pd programming aka informercials run all day long. Most start as early as 8pm and run to 11am. When I'm paying for ...

#235105
Apr 29, 2011
195

Anonymous
Cox Cable greedy rip off
5.0 1400 Lake Hearn Drive Atlanta GA 30319 http://ww2.cox.com/aboutus/contact-us.cox

For 21 yrs we have had cox cable expanded cable. With it came the tv guide channel. All of a sudden this year it is excluded. you have to add a box for an additional $ 10 a month...

#234858
Apr 28, 2011
483

Dnmcelroy
Cox Cable & Westinghouse TV
5.0 1400 Lake Hearn Drive Atlanta GA 30319 http://ww2.cox.com/aboutus/contact-us.cox

Black Friday my wife bought a Westingtonhouse TV (Model # VR-4085DF). The TV works fine and the remote that came with it works great. However, the COX remote doesn't work wit...

#233110
Apr 19, 2011
975

Tuco
Cox Cable - Cox holding back bandwidth
5.0 1400 Lake Hearn Drive Atlanta GA 30319 http://ww2.cox.com/aboutus/contact-us.cox

It appears that COX is holding back bandwidth such that you can not even watch simple news videos online anymore.....they then try to convince you that their "enhanced" services (w...

#228266
Mar 23, 2011
382
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